Last revision: July 24, 2023
At Rarefire Productions, we receive, collect, and store any information you enter on our website or provide us in any other way. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, login details, email address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Moreover, we collect personally identifiable information, such as your name, email, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
If you wish to revoke consent for us to process your data, please contact us at email@example.com.
HOW WE COLLECT INFORMATION
When you engage in a transaction on our website, as part of the process, we collect personal information you provide, such as your name, address, and email address. Your personal information will be used solely for the specific reasons stated above.
WHY WE COLLECT INFORMATION
At Rarefire Productions, we collect both non-personal and personal information for the following purposes:
To provide and operate the Services;
To offer ongoing customer assistance and technical support to our Users;
To communicate with our Visitors and Users by sending general or personalized service-related notices and promotional messages;
To generate aggregated statistical data and other aggregated and/or inferred non-personal information that we or our business partners may use to provide and enhance our respective services;
To comply with any applicable laws and regulations.
HOW WE STORE INFORMATION
Rarefire Productions' website is hosted on the Wix.com platform, which provides us with the online platform to sell our products and services. Your data may be stored through Wix.com's data storage, databases, and general applications, all of which are securely hosted on servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council. These requirements ensure the secure handling of credit card information by our store and its service providers.
HOW WE COMMUNICATE
For various purposes, we may contact you via email, telephone, text messages, or postal mail. These communication channels may be used to notify you about your account, troubleshoot account-related issues, resolve disputes, collect fees or payments, conduct surveys or questionnaires, provide updates about our company, or enforce our User Agreement, applicable national laws, and any agreements we may have with you.